Help & Support
For any assistance, please contact our support team:
Email: info@blueridgeit.com
Website: https://www.blueridgeit.com
We can assist with:
- Product support
- Issue resolution
- Feature enablement
- Customization requests
Tenant Portal Support: –
Tenants can: –
- View lease details
- Access property-related information
- Perform payment-related actions
- Submit service or maintenance requests
For login or access issues: –
- Contact the system administrator
- Or reach out to the support team
Troubleshooting:
If you encounter issues, please check:
- User access and permissions
- Correct login credentials
- Availability of required features
If the issue persists, please contact support with relevant details.
Note: The FAQs can be changed after the review of BlueRidge Team
All data is stored within Microsoft platforms: · Business Central (core data) · Azure (documents) · Power Pages (portal interface)
Yes, additional modules and capabilities can be enabled based on business requirements.
Microsoft manages platform-level security, while customers manage user roles and access permissions.
Yes, RidgeEstates 365 can be customized based on specific business requirements.
Yes, the system is designed to handle multiple properties, units, and tenants within a single environment.
Yes, training and onboarding support can be provided upon request.
Yes, the tenant portal is accessible via web browsers on desktops, tablets, and mobile devices.
Payment-related interactions can be facilitated through the tenant portal, depending on configuration and integration setup.
Property and related documents are securely stored using Microsoft Azure and linked within the application.
Please contact your system administrator or support team to reset your access.